NELSON - 1800

All goods must be checked within 48 hours of receiving them and any issues reported back to us. We can not be held responsible for incorrect or damaged goods after this time. Please check carefully. We do not normally give refunds if you:

• simply change your mind, or
• make a wrong decision

If we choose to accept a return there will be a 20% restocking fee. No return on tiles or custom made items. You can choose between a refund, exchange or credit where goods:

• are faulty
• have been wrongly described
• are different from a sample shown to you, or
• do not do what they are supposed to.

Please retain your invoice as proof of purchase

PRICES AND MEASUREMENTS ARE SUBJECT TO CHANGE WITHOUT NOTICE

Delivery or Pick up

• We offer delivery only to metro Sydney and the cost will depend on the size and number of items, call us on 9967 4488 for a quote
• Large items will only be delivered on condition that you have someone that will be available to assist the driver in unloading
• Heavy items will be delivered to ground level only (no steps) such as a garage or carport
• You may choose to pick up from our showroom at no cost, either yourself, your builder or plumber - please call beforehand to make sure there is someone available to assist you to load items
• You may also choose to organise your own courier to pick up items from our showroom - please contact us on 9967 4488 first
• We recommend BHF couriers for delivery all over Australia, click on link below to go to their website

https://www.bhfcouriers.com.au/