Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, repair, or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in this policy excludes, restricts, or modifies any rights or remedies available to you under Australian Consumer Law.

Change of Mind Returns

White Bathroom Co does not offer refunds for change of mind purchases.

At our sole discretion, we may approve the return of selected stocked products subject to the following conditions:

• The return request is submitted within 14 days of receiving the goods.
• The product has not been installed, used, modified, or damaged.
• The product remains in its original packaging.
• The product is in a saleable condition.
• Proof of purchase is provided.
• Return authorisation has been obtained from White Bathroom Co before any goods are returned.

Returns sent without prior approval may be refused and returned to the sender at the customer's expense.

Restocking Fees

Approved returns may be subject to a restocking fee of up to 20% of the original purchase price. The applicable fee may vary depending on the supplier's return policy, product type, and condition of the returned goods. Any restocking fee will be deducted from the refund amount.

Return Freight Costs

Unless a product is faulty, damaged in transit, or supplied incorrectly by White Bathroom Co, customers are responsible for:

• All return freight and shipping costs.
• Collection and transportation charges.
• Any costs associated with returning products to White Bathroom Co or the relevant supplier.

Original delivery charges are non-refundable.

Custom-Made & Special-Order Products

Custom-made, made-to-order, personalised, or special-order products cannot be cancelled, returned, exchanged, or refunded once production, manufacturing, or supplier ordering has commenced.

This includes but is not limited to:

• Custom shower screens
• Custom mirrors
• Custom vanities
• Stone benchtops
• Non-standard finishes
• Special-order products

Exceptions apply only where required under Australian Consumer Law.

Order Cancellations

Orders for stocked products may only be cancelled prior to dispatch.

Orders for custom-made, made-to-order, or special-order products cannot be cancelled once production, manufacturing, or supplier ordering has commenced.

Cancellation requests may be subject to supplier charges, administration fees, or costs already incurred by White Bathroom Co.

Inspection of Goods

Customers must inspect all products immediately upon delivery or collection.

Any shortages, transit damage, defects, or incorrect products must be reported to White Bathroom Co within 48 hours of receipt.

To assist with the assessment of your claim, please provide:

• Your order number
• Photographs of the product
• Photographs of the packaging
• A description of the issue

Failure to notify White Bathroom Co within a reasonable timeframe may affect our ability to process a claim with the supplier or freight provider.

Damaged, Defective or Incorrect Products

If a product is received damaged, defective, or incorrect, White Bathroom Co will work with the customer and supplier to determine an appropriate remedy.

Depending on the circumstances, this may include:

• Replacement of the product
• Repair of the product
• Supply of replacement parts
• Refund where required under Australian Consumer Law

All claims may require inspection, photographs, and manufacturer assessment before a resolution is provided.

Installation of Products

Customers must inspect all products before installation.

White Bathroom Co will not be responsible for labour, installation, removal, travel, accommodation, project delays, or associated costs relating to products that have been installed prior to inspection.

We strongly recommend that customers do not schedule installers or trades until all products have been delivered and checked.

Warranty Claims

Products supplied by White Bathroom Co are covered by the manufacturer's warranty and Australian Consumer Law.

Warranty periods vary depending on the product and manufacturer.

Warranty claims do not cover:

• Incorrect installation
• Misuse or abuse
• Failure to follow maintenance instructions
• Use of harsh chemicals or abrasive cleaners
• Normal wear and tear
• Accidental damage
• Environmental conditions
• Damage caused by third parties

Manufacturers may require inspection and assessment before approving a warranty claim.

Refund Processing

Approved refunds will be processed using the original payment method wherever possible.

Refunds may be reduced by:

• Applicable restocking fees
• Return freight costs
• Charges already incurred by White Bathroom Co in relation to the order

Please allow up to 10 business days for approved refunds to appear in your account.

Contact Us

For returns, refunds, warranty claims, or product issues, please contact:

White Bathroom Co

Email: sales@whitebathroom.com.au

Please include your order number and details of the issue so our team can assist you promptly.