FAQ's

Customer Support

Customer Support is dedicated to assisting customers with inquiries, issues, and feedback regarding products or services.

What does White Bathroom Co do?

We supply bathroom products, assist with bathroom design selections, and coordinate
complete bathroom renovations and cosmetic bathroom makeovers across Sydney.

Do you have a showroom?

Yes, we have a Sydney showroom where you can view vanities, tapware, toilets, shaving cabinets, mirrors, accessories, and more.

Do I need an appointment to visit the showroom?

Walk-ins are welcome, however booking an appointment ensures one of our consultants is available to assist you.

Do you service all of Sydney?

We service most Sydney metropolitan areas. Contact us to confirm your location.

Products & Orders

Can I order products online?

Yes, many products can be purchased directly through our website.

Do you offer trade pricing?

Yes, we offer trade pricing for builders, plumbers, designers, and renovation professionals.

How long will my order take to arrive?

Lead times vary by supplier and product. In-stock items may arrive within a few days, while custom-made products can take several weeks.

Can I collect my order?

Yes, collection is available from our warehouse or showroom when arranged in advance.

Are all products kept in stock?

No. Many products are ordered directly from our suppliers once your order is confirmed.

Vanities

How do I choose the right vanity size?

Measure your available wall space and consider door clearances, storage requirements, and basin positioning. Our team can help recommend suitable options.

What's the difference between wall-hung and floor-standing vanities?

Wall-hung vanities create a modern floating appearance and make cleaning easier, while floorstanding vanities typically offer more storage.

Can I customise my vanity?

Many of our vanity suppliers offer custom sizes, colours, handles, benchtops, and basin options.

Tapware

Do different brands have the same brushed nickel finish?

No. Brushed nickel, brushed brass, gunmetal, and other finishes can vary between manufacturers. We recommend selecting products from the same brand where possible.

What is PVD coating?

PVD (Physical Vapour Deposition) is a durable coating process that provides increased scratch, corrosion, and wear resistance.

How do I care for coloured tapware?


Use warm water, mild soap, and a soft microfiber cloth. Avoid harsh chemicals and abrasive cleaners.

Bathroom Renovations

Do you offer complete bathroom renovations?

Yes. We can assist with bathroom renovations from design and product selection through to installation and project completion.

Can you help with bathroom design?

Yes. Our team can help you select products and finishes that work together and suit your space.

How much does a bathroom renovation cost?

Costs vary depending on size, finishes, and scope. Contact us for a personalised consultation and quotation.

Do you provide free quotes?

Yes, we can provide an initial estimate based on plans, measurements, and photos.

How long does a bathroom renovation take?

Most bathroom renovations take between 2–4 weeks depending on complexity and site conditions.

Shipping & Delivery

How much is delivery?

Delivery costs are calculated based on your location and the products ordered.


Do you deliver interstate?

Many products can be delivered Australia-wide. Contact us for a delivery quotation.

What should I do when my order arrives?

Inspect all products immediately and notify us of any damage within 48 hours.

Returns & Warranty

Can I return my order?

Standard stocked products may be returned subject to supplier approval. Approved returns may incur a restocking fee of up to 20% of the product value. Customers are responsible for all return shipping and freight costs. Custom-made, made-to-order, or special-order products cannot be returned unless they are faulty or supplied incorrectly.

Who pays for return shipping costs?

Unless a product is faulty, damaged in transit, or supplied incorrectly, customers are responsible for all return shipping, freight, and transportation costs associated with returning products to White Bathroom Co or the relevant supplier.

Are there any restocking fees for returns?

Yes. Approved returns may be subject to a restocking fee of up to 20% of the product purchase price, depending on the supplier's return policy. Any original delivery charges and return freight costs are non-refundable and remain the responsibility of the customer.

Can I return a custom-made or special-order product?

No. Custom-made, made-to-order, personalised, or special-order products are manufactured or sourced specifically for your order and cannot be returned or refunded unless deemed faulty under Australian Consumer Law.

Do your products come with a warranty?

Yes. All products are covered by manufacturer warranties which vary by brand and product category.

What happens if my product arrives damaged?

Please contact us immediately with photos and details so we can assist with a replacement or warranty claim.

Showroom & Design Services

Can you help me choose products for my bathroom?

Absolutely. Our team can help coordinate finishes, colours, layouts, and product selections.

Can I bring my plans into the showroom?

Yes. Bring your plans, measurements, inspiration images, or builder's drawings and we'll help you select suitable products

Do you offer product packages?

Yes. We can create complete bathroom packages including vanities, tapware, showers, toilets, mirrors, and accessories.