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Return Policy

All goods must be checked within 48 hours of receiving them and any issues reported back to us. We can not be held responsible for incorrect or damaged goods after this time. Please check carefully.

We do not normally give refunds if you:

  • simply change your mind, or
  • make a wrong decision

If we choose to accept a return there will be a 20% restocking fee. No return on tiles or custom made items.

You can choose between a refund, exchange or credit where goods:

  • are faulty
  • have been wrongly described
  • are different from a sample shown to you, or
  • do not do what they are supposed to.

Please retain your invoice as proof of purchase